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  • TELUS (T) continues to maintain its decade-long leadership position with the fewest CCTS complaints
  • TELUS has the fewest complaints across all telecoms, at 0.8 complaints per thousand customers
  • The culture of putting customers first, coupled with its networks, has driven the lowest complaints and the most loyal customers
  • TELUS is a communications technology company with $16 billion in annual revenue
  • TELUS (T) is down 0.51 per cent and is trading at C$25.15 at 11:10 am ET

The mid-year report from the Commission for Complaints about Telecom-Television Services (CCTS) demonstrates that complaints against TELUS (T) have decreased by 7.5 per cent year over year.

Further analysis completed by TD Securities to normalize CCTS complaints across major carriers identified that TELUS has the fewest complaints per thousand subscribers across all telecoms, at 0.8 complaints per thousand customers.

TELUS has led the industry with the fewest complaints amongst national carriers for more than a decade.

“The significant investments we have made in our networks across Canada have kept Canadians connected to school, work, and one another over the last year, while enabling thousands of businesses to pivot to digital operations during the COVID-19 pandemic,” said Tony Geheran, Executive Vice President and Chief Customer Officer, TELUS.

“I am incredibly grateful to our customers for their flexibility and loyalty, and to our team who quickly adapted to new ways of supporting our customers, exemplifying our Customers First values,” added Geheran.

The culture of putting customers first, coupled with its networks, has driven the lowest complaints and the most loyal customers across the telecommunications industry.

When fast and reliable network connectivity is paramount, TELUS has been recognized as the best mobile network in Canada.

TELUS took first place for Video Experience, Voice App Experience, Download Speed Experience, Upload Speed Experience, and tied for first in 4G Availability, 4G Coverage Experience, and Games Experience.

TELUS is a world-leading communications technology company with $16 billion in annual revenue and 16 million customer connections spanning wireless, data, IP, voice, television, entertainment, video, and security.

TELUS (T) is down 0.51 per cent and is trading at C$25.15 at 11:10 am ET.

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