• TELUS (T) continues to maintain its decade-long leadership position with the fewest CCTS complaints
  • TELUS has the fewest complaints across all telecoms, at 0.8 complaints per thousand customers
  • The culture of putting customers first, coupled with its networks, has driven the lowest complaints and the most loyal customers
  • TELUS is a communications technology company with $16 billion in annual revenue
  • TELUS (T) is down 0.51 per cent and is trading at C$25.15 at 11:10 am ET

The mid-year report from the Commission for Complaints about Telecom-Television Services (CCTS) demonstrates that complaints against TELUS (T) have decreased by 7.5 per cent year over year.

Further analysis completed by TD Securities to normalize CCTS complaints across major carriers identified that TELUS has the fewest complaints per thousand subscribers across all telecoms, at 0.8 complaints per thousand customers.

TELUS has led the industry with the fewest complaints amongst national carriers for more than a decade.

“The significant investments we have made in our networks across Canada have kept Canadians connected to school, work, and one another over the last year, while enabling thousands of businesses to pivot to digital operations during the COVID-19 pandemic,” said Tony Geheran, Executive Vice President and Chief Customer Officer, TELUS.

“I am incredibly grateful to our customers for their flexibility and loyalty, and to our team who quickly adapted to new ways of supporting our customers, exemplifying our Customers First values,” added Geheran.

The culture of putting customers first, coupled with its networks, has driven the lowest complaints and the most loyal customers across the telecommunications industry.

When fast and reliable network connectivity is paramount, TELUS has been recognized as the best mobile network in Canada.

TELUS took first place for Video Experience, Voice App Experience, Download Speed Experience, Upload Speed Experience, and tied for first in 4G Availability, 4G Coverage Experience, and Games Experience.

TELUS is a world-leading communications technology company with $16 billion in annual revenue and 16 million customer connections spanning wireless, data, IP, voice, television, entertainment, video, and security.

TELUS (T) share price is down 0.51 per cent and is trading at C$25.15 at 11:10 am ET.

More From The Market Online

Bell’s new copper theft alarms results in local arrests

Bell’s (TSX:BCE) network security enhancements to fight copper theft has already helped put two suspects behind bars.
MDA - The Canadarm in action.

Space stock MDA earns entry into TSX Composite Index

MDA (TSX:MDA), a technology provider for the global space industry, will be added to the S&P/TSX Composite Index later this month.
BCI Inc. Bell

Bell Canada cuts 4,800 jobs, plans to sell 45 radio stations

Communications giant BCE Inc. (TSX:BCE) announced Thursday that it will cut 4,800 jobs and sell 45 of its 103 radio stations.

Siyata reports financial results, highlights distribution and sales opportunities

Click here to read more. This is third-party provided content issued on behalf of Siyata Mobile...